Privacy Policy

As a European company, Live Solutions, Slovenia, is committed to protect any personal information we store and process. The following document outlines and further describes what personal data we process and how we process it to successfully deliver our products and services to our customers. Our mission is and will always remain to minimize the collection and persistence of your personal data, as we believe your privacy should remain your basic right. We do not sell your data to third parties.

This document concerns our customers and their personal data. It does not apply to any non-personal information or summarized anonymous statistics we may produce from personal data.

By using our products and services you accept and consent to the statements regarding collection of your data written below. In case you provide us personal data of third parties on their behalf, you guarantee that they are aware of this policy, they consent to the statements and are willing and able to provide a written proof of their consent and acceptance upon request of the Information Commissioner or any other Data Protection Authority.

1. Information we may collect

We collect the following types of data:

1.1. Information you provide

You may give us personal information when signing up for usage of our services or when buying a product from our store. The information includes the following:

Customer information: Your name, VAT ID, email address, real postal address, telephone number, financial information including but not limited to credit card numbers. Service support information: information you provide to our support agents via our support channels – contact information, a summary of the problem you are experiencing, other contextual but not necessarily personal data (including but not limited to screenshots, device description and type, operating system version, web browser brand and version, IP address, hardware IDs, and crash data

1.2. Information we collect automatically when you use our products and services

When you use our services and browse our webpages, we automatically collect certain information regarding the usage. The information includes:

Brief descriptions of events occurred while using the service along with timestamps and unique user IDs generated by our system upon registration. These events include user call attempt, user IVR option selection, user primary key input, popup open event, successful or unsuccessful event resolution and user popup action. Session identifiers – our websites use cookies to provide functionality and track user usage patterns. We may use cookies or other state persistence technologies.

2. Retention period

When the processing of the personal data is no longer necessary for the purpose of which it was collected (termination of contract, user account removal, product return), the personal data will be removed, anonymized or pseudonymized to the extent that such information no longer presents personal data.

We strive to process your personal data to the least extent possible. We will only store your personal data for as long as it is necessary to fulfil the purpose for which it was originally collected and, if appropriate, for as long as legally stipulated.

3 Purposes of the processing

3.1. Customer information

We use customer information to:

Provide meaningful insights in your reports, Inform you about changes to our services, new products we found likely you will enjoy in case that you have given direct consent to receiving this type of communications and have not withdrawn it, Protect our legitimate business interests and legal rights, whenever it is required for us to do so in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business, Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, including to process transactions with you, send you transactional information, authenticate when you log in, provide customer support, and operate and maintain our services, Conduct research for development: we learn about how our customers use our services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of our services,

3.2. Service support information and automatically collected data

We use this information to:

Identify and help you solve any problems arising during implementation or usage of our products and service, Better understand the usage of our products and services and conduct research to constantly improve them, Produce anonymous statistics.

4. Disclosure of the information

We may share your personal information with the following recipients to the extent that such disclosure or transmission is deemed reasonably necessary for satisfying the purposes mentioned above or at the specific legitimate request of our clients, the data subjects concerned. We may share your personal data with:

Our selected employees, authorized to access your personal data for the purpose of providing the functionality or technical support for our products and services. Selected third parties including business partners, suppliers, and sub-contractors for the purpose of successfully providing and maintaining our products and services. There parties include website and app development companies, storage providers, payment processors, accounting firms, analytics systems providers and others.

5. Third party data

The website “” may contain links to and from websites of our partners, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. Your rights regarding your privacy

Access to your personal information

You have the right to check whether the data we are processing contains any personal information directly linked to you and request the access to review your data.

Correction of false or incomplete information

You have the right to obtain from us without undue delay the rectification of inaccurate personal information concerning you and considering the purposes of the processing, the right to have incomplete personal information completed.

Objection to processing of your personal information

You have the right to object to the processing of your personal data in certain circumstances stated by GDPR.

Right to be forgotten

You have the right to be forgotten whenever the original purposes are no longer relevant and that we do not have legitimate grounds to decline your request to be forgotten.

Request for restriction of processing

You have the right to ask us to stop processing your data whenever the original purposes are no longer relevant and that we do not have legitimate grounds to decline your request to be forgotten.


You may ask us to transfer your personal data to another party.

Consent withdrawal

You have the right to withdraw your consent at any time when the processing of personal data was based on your consent.

Right to lodge a complaint with the supervisory authority

You have the right to file a complaint with the data protection authority in your country. We always strive to provide the best possible service for our customers; therefore we encourage you to contact us prior to making any complaint to the competent authority as this would result in much quicker problem resolution and less financial damage to both parties.

You can always inquire about you rights via email address

7. Notification of breach

In case of a data breach, we will notify each of our clients whose personal data has been compromised in 72 hours after detecting the breach when the personal data breach is likely to result in a high risk to their rights and freedoms.

8. Changes to our privacy policy

As our personal data collection demand changes, we will keep this page updated. In case of major changes, we will also notify each concerning party via email.

This Policy was last reviewed and updated on 25th of April 2021.


Any questions, complaints and other inquiries regarding this document and your privacy regarding the usage of our products or services should be sent to our email address